Commercial Quality Lead, Specialty Coatings (Lancaster, SC)

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Date: Jan 29, 2023

Location: Lancaster, SC, US

Company: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

  • Oversees the quality management system, champions the complaint process, guarantees certification and customer satisfaction.  Will ensure that the quality management system approach and management follows processes, training, tools, skills development and certifications necessary to meet our customer’s requirements and drive continuous improvement.  The position can also have business segment responsibilities across regions to ensure visibility and reporting at global segment level and for the alignment, achievement, and adherence to the defined segment strategy with respect to quality elements.      
  • Provides support and/or facilitation across functions (Commercial, Operations, Research and Development, Quality Control, Finance, Customer Service, etc.) in the areas of quality certifications, customer audits, quality audits, management reviews, customer complaints, failure modes and effect analysis (FMEA), improvement projects, customer demands and improvement recommendations through effective interface with these teams as well as customers. 

Key Accountabilities

  • Assists in the development and communication of the Business Quality objectives, strategy, and awareness.  Identifies/proposes quality training, key performance indicators, and improvement projects in conjunction with Quality Managers and responsible functions.  Subsequently drives these elements through the organization to ensure awareness, effectiveness and adherence.  Will attend, support and/or present at the necessary functional meetings create two-way visibility and feedback for quality within the organization
  • Champions the architecture, maintenance, document control and direction of the Quality Management System (QMS).  Aides in the development, documentation and/or refinement of procedures and processes with functional owners and sites. The position may also be assigned global Quality Management System oversight requiring interface/cooperation across regions or segments to afford alignment
  • Champions end-to-end facilitation of the customer complaint process via an eight discipline (8D) type of approach including regular complaint reviews with functional owners to ensure customer satisfaction and organizational continuous improvement is achieved.  Ensures the organization is responsive with effective containment actions, delivers root causes, meaningful corrective actions and actions/processes to prevent reoccurrence through effective/efficient means and prioritization.  Includes the analysis of external customer complaints leading to the generation of data, charts and recommendations for potential improvement areas for quality dashboards, management reviews and process audits.  Interfaces with quality assurance counterparts in other regions and functions to ensure complaint/non conformance data, transparency, processes, improvement actions, etc. are aligned to support the business in resolution, prevention and responsiveness
  • Ensures that the necessary risk analysis, failure modes and effects analysis (FMEA), equipment calibration/ verification management and customer qualification documentation is taking place and documented in collaboration with the concerned departments via designated tools/ approaches.  The level of responsibility is to be agreed and documented to ensure proper execution and accountability
  • Manages or supports Internal Audit scheduling, execution and non-conformance follow-up to ensure improvement areas are identified with process owners and necessary advancements or escalations are afforded for risk mitigation/decisions.  Includes additional non-scheduled auditing identified from analysis, failures, etc. to heighten transparency, improve processes and ensure proper execution
  • Leads or supports agreed quality certification, customer, distributor and/or supplier audits with subsequent non-conformance follow-up working with the appropriate functions.  Includes the engagement and associated responsibilities/ monitoring of market specific and regional bodies 
  • Facilitates the execution of customer quality surveys, assessments, documentation, portal entries and requirement reviews with the appropriate functions.  Additionally manages customer scorecards to ensure performance is transparent to the organization and any required actions are afforded, effective and timely
  • Provides the customer quality perspective in production site decisions, transfers, and reallocation as well as new product launches and significant product modifications
  • Gathers, analyzes, and summarizes data for effective Management Reviews and dashboards including recommendations for continuous improvement areas, projects and resource focus.  Leads or supports Management Reviews and responsible for dashboard documentation

Education and Experience

  • Bachelor of Science Degree Chemistry, Engineering, Quality Systems Management or related field
  • 5 years’ experience in a quality role or technical discipline; coatings or chemical industry preferred.  Experience in aeronautics or automotive industries beneficial due to quality standard demands for this role (ISO9001, AS9100, IATF 16949, etc.)
  • ISO9001 Certified Internal Auditor required.  ISO9001 Lead Auditor certification with exposure/certifications to AS9100 preferred, IAFT 16949 helpful.  ISO14001 and ISO17025 a plus
  • Proven troubleshooting, root cause analysis and continuous improvement skills/methodology. Experience/familiarity with FMEA’s, Six Sigma and/or Lean Manufacturing principles beneficial.
  • Effective communication, presentation, training, project management and facilitation skills in a cross-functional and collaborative team environment
  • Attention to detail, process oriented, continuous improvement, data management and analysis mindset.
  • Ability to lead and motivate project teams as needed to ensure a sense of urgency and efficient/professional approach is afforded
  • Proficient in Microsoft Office.  Experience with SharePoint and Enterprise Resource Planning (ERP) software preferred
  • Must be fluent in English
  • Ability to travel up to 10%

Compensation Data

  • Annual Salary Range:  $90,0000 - $110,000
  • Annual Bonus:  10%


AkzoNobel is an equal opportunity employer. We are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason, we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.


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Requisition ID: 26909