Technical Service Representative

Job Purpose

The Technical Service Representative will provide technical customer support in shipyards and customer sites for Newbuilding and Maintenance & Repair projects. Also be the frontline sales support through proficient use of AkzoNobel products and services as well as a strong working knowledge of application techniques, support to customers, assisting them with product selection, answering application questions, and solving issues via phone, email or onsite.

Key Accountabilities

The Job holder will have to protect the interests of AkzoNobel, being careful of the good practice of the applicators’ companies using our Marine and Protective Coatings products.

- He will attend paint applications and will provide Technical Advises in accordance with International Paint standards in New Building and Maintenance & Repair shipyards and fabrication sites.

- Maintains allocated technical company equipment in a safe and proper manner. - Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding improvements in the approach to the marketplace.

- Assists sales department in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects.

- Promotes the positive company image and develops long-term relations with customers. - Advises to the upper management on training types, recruit participants for the relevant technical courses and gains commitment for customer attendance.

Key Activities

Delivers training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location and within the training center.

- Conduct demonstrations of products and transfers the knowledge on Akzo Nobel process as well as on technical problem solving to the customer

- Performs technical scans and audits at designated customers.

- Actively participates together and as peer to allocated sales representative, in key phases of the sales process to prospects - Proactively prevents and solves problems of a technical nature occurring at existing customers.

- Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.

- Synchronizes own activities with all department using CRM, up-dates the key customers’ databases with valid, accurate and complete information (visit, products, equipment etc.)

- Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions. - Supports product development with prototype selection advice and test market execution

Job Requirements

Good experience in Marine and Protective Coatings paint industry (New Building and Maintenance & Repair)

- Good experience in inspection - Good relationship with customer/applicators - FROSIO level III certified and/or NACE 2 - Native Greek language - English spoken, read and written

- Good Knowledge of Office (Word, Excel) systems - International spirit and culturally aware

- Good team worker

- Basic knowledge relating to health and safety matters under the current Greek legislation

Competencies