Customer Service Representative

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Date: May 7, 2025

Location: Kryoneri, GR

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

 

For more information please visit www.akzonobel.com 

 

© 2024 Akzo Nobel N.V. All rights reserved.

Job Purpose

The right candidate will be a member of customer service team aiming to provide state of the art service through excellent professional Interactions with customers.

Related key position responsibilities include order processing, complaint registration, supporting activities and addressing information required in a timely and efficient manner, based on company s processes, guidelines and principles.

Position is based at Kryoneri Attikis

Key Activities

 

  • Administers order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships.
  • Supports the order-to-cash process with excellence in order processing.
  • Registers and processes orders in the ERP system received via, electronic mail, phone or through other contact with the customer or associate.
  • Ensures order processing is handled correct and in full and is transferred to the Logistic teams and transport companies (logistics).
  • Raises issues in delivery and/or invoices process with Cluster Customer Service Manager.
  • Acts as first level contact with for customers for order receipt, quotations, answers to questions and in attempting to resolve complaints.
  • Where appropriate contact agents and make necessary arrangements for delivery to an agent, vessels or direct to customers
  • Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
  • Makes proposals for improvements on work processes to Cluster Customer Service manager and OTC Development Manager.
  • Completes registering / filing / archiving of customer service-related documentation.
  • Assures cooperation between customer service and field sales force regarding administration of customers’ orders.
  • Closely cooperates with the Logistics function to maintain consistency in approach towards customer service in the organization.
  • Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations

Experience

Experience in customer service department / facing customers from 1-3 years.

Education and Competences

Education

Related business studies will be considered a plus.

Language Skills

  • Proficient command of local language
  • Business English

 

IT Skills

  • Strong IT literacy, especially in all Microsoft office applications. Excel and outlook
  • SAP Knowledge

 

Other Skills

  • Good networking skills with all stakeholders across several internal and external functions
  • Demonstrated experience of ability to work under pressure
  • Attention to detail and accuracy
  • Strong client-facing and communication skills
  • Problem- solving
  • Proactivity

 

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 46347 

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