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Customer Service Representative

Date: 17-Oct-2021

Location: Kostrzyn, PL

Company: AkzoNobel

Location: Kostrzyn, Poznan district.


Job Purpose:

To ensure that adequate resources/processes reside in customer services geared towards highly professional interactions with customers associated with order processing, complaint registration, general management and information requirements.


Key Responsibilities:

  • Ensuring customer service duties are executed in line with standards, instructions, quality requirements.
  • Being responsible for customer service cycle from order to invoice.
  • Responding to customers' inquiries and complaints.
  • Ensuring customers’ orders are processed within credit terms.
  • Working effectively with internal departments or third-party providers to prioritize client requests.
  • Using the SAP system to register all incoming requests from customers.
  • Assuring cooperation between customer service and field force regarding administration of customers’ orders.
  • Maintaining a positive, empathetic, and professional attitude toward customers.

Job Requirements:

  • Experience in customer service or a related area.
  • Excellent communication and interpersonal skills.
  • Ability to master customer interactions, handle complaints and keep calm in stressful situations.
  • Strong attention to detail.
  • Results-orientation and ability to work both independently and within a team environment.
  • Fluent English and Polish, other languages: Russian, Ukrainian, Czech or Romanian are welcome.
  • SAP knowledge will be an asset.



Perks & benefits:

  • Team Building Events
  • Learning Cafeteria (incl. Percipio)
  • CSR Initiatives
  • Recognition
  • Luxmed
  • Multisport
  • Additional Insurance