Customer Services Specialist

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Date: Nov 17, 2025

Location: Johannesburg, ZA

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

 

For more information please visit www.akzonobel.com 

 

© 2024 Akzo Nobel N.V. All rights reserved.

Job Purpose

 

  • Settling disputes quickly and efficiently while navigating competing interests and maintaining customer relationships.
  • Work as an intermediary between departments to align goals and provide the necessary resources to settle claims and prevent possible financial/relationship risks. 

Key Accountabilities

 

  • Identify root causes of disputes & relevant departments. 
  • Validate claims & gather necessary information.
  • Ensure the finalization of disputes within a reasonable timeframe.
  • Be the link/intermediary between the local business & supporting global functions.
  • Maintain & build customer relationships.
  • Receive & facilitate resolution of customer & sales force queries.
  • Read and apply customer remittances to validate accuracy of reconciliations.
  • Identify dispute root causes/trends.

Experience

 

  • Matric-certificate and a minimum of 5 years in a customer service environment.
  • Diploma or NQF level 5 in business management, administration or accounting required.
  • Proficiency in MS office packages & SAP is essential.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 49977 

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