Technical Service Lead

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Date: Sep 28, 2024

Location: Jakarta, ID

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

Job Purpose

Manages delivery of technical services, such as technical consultation, project service package, panel & site mock up, technical training, complaint handling and other services to related stakeholders

Key Accountabilities

1. Creates and manages operational schedule for Technical Services team around Indonesia or based on defined region
2. Manages and ensures Technical Services team around Indonesia or based on defined region following procedure and standard
3. Coordinates with internal and external parties that have relation with Technical Services
4. Prepares reports needed for Technical Services based on guidance from Technical Service & Quality Manager
5. Review and analyze performance of Technical Service teams around Indonesia or based on defined egion in order to achieve KPI and productivity target
6. Answers technical inquiry from any party through omni channels (email, call, and direct contact)
7. Manages database of technical documentation, such as user manual, application manual, technical information, and other documents
8. Coordinates with Technical Services department in other countries, all factories, and related parties in order to get technical documentations, to solve technical problems, and other things needed
9. Proposes training needs, concepts and schedules for Technical Support to Technical Service & Quality Manager

Key Activities

1. Represent Technical Services & Quality department actively around Indonesia or based on defined region following scope of work in Technical Service & Quality department
2. Logs and analyzes technical problems of product to make continuous improvement for AkzoNobel Deco Indonesia in general and Technical Service & Quality department in specific
3. Fulfill expectations by meeting set KPIs and contribute to expected team performance standard
4. Assists and supervises Technical Services team to solve any inquiry, request or complaint regarding to technical issue
5. Assists Technical Service & Quality department to achieve targets and goals with or without guidance from Technical Service & Quality Manager
6. Able to help Technical Service & Quality Manager in order to do all scopes in Technical Service & Quality department based on guidance from Technical Service & Quality Manager

Experience

1. Minimum bachelor degree from Chemical Engineering/Chemistry/Civil Engineering
2. Experience managing Technician or Technical Support in Technical Service/After Sales Service
department, from building materials company would be an advantage
3. Proficient with MS Office, expert in excel and powerpoint
4. Must speak English and Bahasa fluently
5. Excellent oral, written communication and interpersonal skills
6. Public speaking capability and ability to give training
7. Problem solving capability and ability to work independently
8. Fast learner
9. Multi-tasking capability
10. Excellent troubleshooting and organization skills
11. Must be willing to travel around Indonesia
12. Having valid A and C driver’s license

Education

Minimum bachelor degree from Chemical Engineering/Chemistry/Civil Engineering

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 42242

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