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Customer Service Representative

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Date: Nov 17, 2020

Location: Istanbul, TR

Company: AkzoNobel

QUALIFICATIONS AND JOB DESCRIPTION

AkzoNobel is proud to be one of the world's leading industrial companies. Based in Amsterdam, the Netherlands, we make and supply a wide range of paints and coatings. In fact, we are the largest global paints and coatings company. We are 36,000 employees - who are based in more than 80 countries.


In line with our corporate strategy, an excellent opportunity has arisen to work as part of an expanding and dynamic Customer Service team. Our company trades all kinds of paints on a global scale.
 

We want to be the best – to use our leading market positions to deliver a leading performance and for that, we need the best. That is why we are looking for people like you!

Job Purpose

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Key Accountabilities

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Key Activities

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Experience

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Education

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Competencies
Accepting Direction
Accepting Responsibility
Acquiring Information

The successful candidate should have;

  • 2-5 years of work experience preferably in a similar role (customer service, operations, logistics, supply-chain, etc.)
  • Advanced computer knowledge and knowledge of MS Office applications (Word, Excel & Outlook)
  • Knowledge and experience of SAP and CRM
  • Ability to speak English (fluent)
  • Attention to detail and accuracy
  • Strong client-facing and communication skills
  • Problem-solving skills

 

JOB DESCRIPTION

The successful candidate will;

  • Support the order-to-cash process with excellence in order processing
  • Register and process orders in the ERP system
  • Act as first level contact with for customers for quotations, answer to questions and in attempting to resolve complaints
  • Support the CRM project implementation and systematically up-date CRM
  • Raise issues in delivery and/or invoice process with Supervisor.
  • Cooperate between customer service and field sales force
  • Make contact with agents and make necessary arrangements