Technical Support Specialist

Job Purpose

This position is responsible for providing technical advice and support to the Marine, Protective Coating (MPC) business to support customer requirements and enable risk and liability management by using broad or deep knowledge of MPC products and applications

Key Responsibilities

• Accountable for the management and delivery of assigned projects and support activity
• Coordination of requests, generation, and maintenance of relevant technical literature e.g technical data sheets, specifications, emissions reports etc
• Work with internal customers and external agencies to maintain product certification
• Responsible for the provision of a “help desk” and technical data to support internal customers
• Contribute to the investigation of customer claims and complaints   
• Visits customer facilities to provide advice and to make formal presentations and training to customers. 
• The employee is expected to perform these company success factors: help the customer, achieve expected results on time, understand the need to learn, be open to change and new ideas, and fulfill the responsibilities in the expected style.
• Other duties as assigned

Job Requirements

• Bachelor’s degree in Chemistry or related scientific field (Required)
• Advanced degree (M.S. and/or Ph.D.) in chemistry, chemical engineering, or polymer science (Preferred)
• 7-10 years of experience in coatings science and technology
• Understanding of coatings application and testing using American Society for Testing & Materials (ASTM) standards, Internal Standard Organization (ISO) standards, and other standards as necessary and Understanding of Marine & Protective Coatings technologies and products and their applications by customers

Total Compensation

• The salary range for these skills is $85,000 to $110,000 + 10% annual bonus.
• Excellent Medical Insurance with HSA.
• Dental, Vision, Life, AD&D benefits.
• 401K retirement savings with 6% company match.
• Generous vacation, sick, and holiday pay.
• Paid Parental leave.
• Active Diversity & Inclusion Networks.
• Career growth opportunities on a regional and global scale.
• Tuition Reimbursement.