Technical Service Representative - Marine, Protective, & Yacht (SouthEast Houston Area)

Job Purpose

The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining multiple existing customers.

Job Responsibilities

• Generate and maintain accurate records and application reports of company products. This includes day-to-day environmental conditions as well as surface preparation and relevant coating application information.
• Attend scheduled inspections; verify specification and standard adherence perform quality checks of surface preparation, and the application steps in the painting process.
• Advise customers of products and schemes based on vessel service environments and performance expectations. Proper knowledge of industry standards (i.e. SSPC, NACE ISO, Etc.) and use of inspection equipment for both surface preparation and coating application operations. Proper use of required PPE. May occasionally be required to demonstrate proper use of application equipment (i.e. Single feed airless, Conventional and plural component).
• When conditions are identified as not within company specifications or application guidelines advise the customer and or applicator and their immediate supervisor to acquire a resolution, when conditions are not resolved to meet specification document accordingly with an exception report.
• Lifts 100 pounds
• Monitor customers/applicators in the proper application of coatings and paint systems in accordance with company specifications.

Level of Autonomy

Limited to customer specifications
The employee is expected to perform these company success factors independently:

• Helps the customer 
• Achieves expected results on time 
• Understands the need to learn 
• Open to change and new ideas 
• Fulfils responsibilities in the expected style

Job Requirements

• Knowledge & Work Experience – Paints & Coatings industry, any B2B industry environment, customer/segment profiling, 5 years of work experience in technical services and support.
• High school graduate (College Degree Preferred) & 5 years of basic technical/sales experience 
• Proficient with Microsoft Office software  
• Ability to travel & ability to communicate effectively through verbal and or written skills 
• Understands marine industry terminology, and practices, and knows coating applications, technique,s and parameters. 

Total Compensation

• The salary range for these skills is $75,000 to $85,000 + 15% annual bonus.
• Excellent Medical Insurance with HSA.
• Dental, Vision, Life, AD&D benefits.
• 401K retirement savings with 6% company match.
• Generous vacation, sick, and holiday pay.
• Paid Parental leave.
• Active Diversity & Inclusion Networks.
• Career growth opportunities on a regional and global scale.
• Tuition Reimbursement.
• Monthly Automobile Allowance.