Technical Service Representative (Florida Area)

Job Purpose

The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment, and documentation in acquiring new business and in maintaining multiple existing customers. This role will also be responsible for the Awlgrip techline and will be based at YPAC in Cocoa, FL. This role will require frequent travel throughout North America and may consist of less frequent international travel.

Job Responsibilities

• Provide total technical support to customers, including responsibility for the Awlgrip tech line
• Problem solving. Analyzes product-related issues, including on-site analysis and actions. Performs laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to establish corrective actions.
• Manage complex customer complaints.
• Gather customer needs and requirements in cooperation with the Sales & Marketing organization to help build the customer strategy  plans.
• Actively participate in key phases of the sales process with prospects.
• Proactively prevent and solve problems of a technical nature occurring at existing customers.
• Attend the testing process as well as the implementation of new products and technologies.
• Develop and maintain relationships with customer technical staff, in order to keep and extend the business.
• Use reporting tools as CRM, updates the key customers’ databases with valid, accurate and complete information (visits reports, action reports, cases, regulatory requests…)
• Deliver periodical progress reports, proactively submit information regarding trends within the market, and provide recommendations regarding the improvements in the approach to the market.
• Monitor competitive activities at customers’ facilities.
• Promote the positive company reputation and develop long-term relations with customers.
• Hold and defend the values of the company.
• Practice all the applicable corporate as well as site policies/procedures with regard to personal behavior / HSE standards and acts in compliance with all their regulations

Job Requirements

• Knowledge & Work Experience – Paints & Coatings industry, any B2B industry environment, customer / segment profiling, 3-5 years of work experience in technical services and support
• Bachelor Degree in chemical engineering, chemistry or related field.
• Skills – Problem solving, stakeholder management, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve.

Total Compensation

• The salary range for these skills is: $75,000 to $83,000 + a 15% Annual Bonus
• 401K retirement savings with a 6% company match
• Medical insurance with HSA
• Dental, Vision, Life, AD&D benefits
• Generous vacation, sick, and holiday pay
• Short & Long-term disability
• Paid Parental Leave
• Career growth opportunities
• Active Diversity & Inclusion Networks
• Employee referral plan
• Employee appreciation days