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Technical Service Representative

Date: Jan 15, 2022

Location: Houston, TX, US

Company: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

The Technical Service Representative will to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining multiple existing customers .

Key Responsibilities

  • Generate and maintain accurate records and applications reports of company products. This includes day to day environmental conditions as well as surface preparation and relevant coating application information.
  • Attend scheduled inspections; verify specification and standard adherence perform quality checks of surface preparation, and the application steps in the painting process.
  • Advise customers of products and schemes based on vessel service environments and performance expectations. Proper knowledge industry standards (i.e. SSPC, NACE ISO, Etc.) and use of inspection equipment for both surface preparation and coating application operations. Proper use of required PPE. May occasionally be required to demonstrate proper use of application equipment (i.e. Single feed airless, Conventional and plural component).
  • When conditions are identified not within company specifications or application guidelines advise the customer and or applicator and their immediate supervisor to acquire resolution. When conditions are not resolved to meet specification document accordingly with exception report.
  • Lifts 100 pounds
  • Monitor customers/applicators in the proper application of coatings and paint systems in accordance with company specifications.
  • Other duties as assigned Knowledge & Work Experience – Paints & Coatings industry, any B2B industry environment, customer / segment profiling, 5 years of work experience in technical services and support.

Experience

  • High school graduate (College Degree Preferred)
  • 5 years basic technical/sales experience
  • Proficient with Microsoft Office software
  • Ability to communicate effectively through verbal and or written skills
  • Ability to travel
  • Understands marine industry terminology and practices
  • Knows coating application, techniques and parameters.
  • Ability to apply principles of observation, logical, or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions based on the evidence; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form. Deal with several abstract and concrete variables.
  • Experience in marine vessel M&R and NB
  • Read: Ability to read newspapers, periodicals, journals, manuals, dictionaries, thesauruses, encyclopedias, safety rules.
  • Write: Ability to prepare business letters, expositions, summaries, and reports, using prescribed format. Must be able to prepare technical reports and maintain proper diaries as well as be able to document time and motion.
  • Speak: Ability to participate in group discussions and debates; to speak extemporaneously on a variety of subjects. Ability to speak coherently, accurately, and precisely.
  • Hear: Ability to detect emergency and safety alarms and increase awareness in high risk areas.

Competencies

Accepting Direction
Accepting Responsibility
Acquiring Information

 

AkzoNobel is an equal opportunity employer. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

Requisition ID: 16625  #LI-DNI


Nearest Major Market: Houston