IT Productivity Support Officer

Job Purpose

The Productivity Support Officer contributes from a local perspective (including local / country regulations) to the global GBS IM Services policies, Operating Model, guidelines and objectives. The Productivity Support Officer reports to the Productivity Support Team Lead, within GBS IM Services. The geographical scope of individual Productivity Support Officers might differ, ranging from a single location to multiple sites, potentially in multiple countries.

Job Responsibilities

 The Productivity Support Officer is responsible to oversee all IM services, and to coordinate IM services, flag local demand to IM Business Information & Value Management and to the responsible party within GBS to manage the service. In principle the role does not include performing any operational IT responsibility, e.g. programming, bug fixing, incident management, change management, or any related work in the systems.
 

• Proactively ensures efficient use of tools and systems by local AkzoNobel users 
• Proactively monitors local customer satisfaction and engages on the improvements
• Proactively ensures the standard IM processes in the IM Operating Model, e.g. support, issue resolution and escalation are followed Flags demand towards BI&VM
• Acts as local host for projects/roll outs 
• Maintains and build relationships with end-users on location 
• GBS/Generic 

Job Requirements

• Bachelor degree level education.
• Professional with minimum of 5 years of experience in the IT sector including 3 to 5 years managing IT services in a local country organization in a Global IM department.
• Strong Service management mindset, knowledge of best practice solutions in the shared solutions space, strong knowledge and experience in the assigned service domain.
• Individual must demonstrate ability to act autonomously, needs to have a process mindset, while being customer facing
• Know the structure and setup of IM Services (End-to-End services), procedures and people in the Information Management departments and the GBS-IM departments.

Compensation Data

The salary range for these skills is:  $91,000.00 - $101,000.00.  This is the range that we in good faith anticipate relying on when setting wages for this position.  We may ultimately pay more or less than the posted range.  This salary range may also be modified in the future.

Benefits:  Medical insurance with HSA • Dental, Vision, Life, AD&D benefits • Annual bonus • 401K retirement savings with 6% company match • Generous vacation, personal and holiday pay • Paid Parental leave • Hybrid work for most exempt roles • Active Diversity & Inclusion Networks • Career growth opportunities on a regional and global scale • Tuition Reimbursement • Career growth opportunities • Employee referral bonus • 

Competencies