Customer Service Representative

Job Purpose

The AkzoNobel Coatings Customer Service Representative (CSR) is an important facet of the AkzoNobel Sales Team and plays an essential role in communication with internal and external customers by using extensive product and industry knowledge and experience to exemplify our brand image as an ambassador, as well as provide positive brand experiences to all customers.
 

Key Responsibilities

• Must follow all established safety rules and procedures.
• Assist in the compliance with government regulations and AkzoNobel Coatings environmental, health, and safety (EHS) directives relative to shipments and document retention. 
• Must demonstrate integrity while performing duties as per company’s Code of Conduct.
• Communicates with internal and external customers involving coordination with internal departments that may include manufacturing, purchasing, logistics, and sales.
• Order and data entry.
• Research and file claims for damaged freight with carriers and Initiate freight claims.
• Email or fax order and shipment confirmations to customers and sales representatives. 
• Tracks outbound shipments and relay information to customers or sales representatives.

Job Requirements

• High School Diploma or GED, required.
• Associate or bachelor’s degree, preferred.
• 5+ years' experience on SAP.
• Ability to read, comprehend and follow safety instructions and safety guidelines.
• Must be able to work independently.

Total Compensation

• The hourly range for these skills is: $27.00/hr. + 4% annual bonus.
• 401K retirement savings with 6% company match.
• Medical insurance with HSA.
• Dental, Vision, Life, AD&D benefits.
• Generous vacation, sick and holiday pay.
• Progression (pay-for-skill) pay plans. 
• Short- & Long-term disability.
• Paid Parental leave.
• Career growth opportunities.
• Active Diversity & Inclusion Networks.
• Employee referral plan.
• Employee appreciation days.