Technical Service Rep (Performance Wood Coatings) Ohio, Indiana, Michigan, and Ketucky Area

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Date: Jan 24, 2023

Location: High Point, NC, US

Company: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining multiple existing customers.

Key Responsibilities

  • Provide total technical support to customers. 
  • Problem solving. Analyzes product-related issues, including on-site analysis and actuations. Performs laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to stablish corrective actions. 
  • Gather customer needs and requirements in cooperation with Sales & Marketing organization to help build the customer strategy plans. Manage complex customer complaints. 
  • Actively participate in key phases of the sales process to prospects.
  • Develop and maintains relationships with customer technical staff, in order to keep and to extend the business.
  • Use reporting tools as CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits reports, action reports, cases, regulatory requests…)
  • Deliver periodical progress reports, proactively submit information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market. 

Job Requirements

  • Knowledge & Work Experience – Paints & Coatings industry, any B2B industry environment, customer / segment profiling, 5-7 years of work experience in technical services and support 
  • Bachelor Degree in chemical engineering, chemistry or related field. 
  • Skills – Problem solving, stakeholder management, creating value propositions, communication and presentation, commercial and business acumen, excellent interpersonal skills.

Competencies

Accepting Direction
Accepting Responsibility
Acquiring Information

AkzoNobel is an equal opportunity employer. We are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason, we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

 

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Requisition ID: 28174