Quality Process Engineer

Date: Apr 21, 2022

Location: High Point, NC, US

Company: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

Monitors and improves processes in order to maintain or enhance quality, HSE, service and costs level by troubleshooting (Root Cause) quality processes, and is responsible for the complaints management process. This role support the Quality Management system as well.

Key Responsibilities

•    Handled Customer and supplier complaints process ensuring that root cause analysis is performed and corrective actions are implemented and avoid reoccurrence.
•    Support the Quality Management system in order to remain compliant to the ISO 9001 regulation.
•    Monitors the process performance through metrics such as RFT,HPB, SLOB, cost productivity, customer complaints,  Waste Indices and takes action as required to correct adverse trends, performing plant based process investigations
•    Develops plans to improve the above performance through focused improvement activities (in conjunction with the operations group) along with capital project and other CI/ALPS initiatives.
•    Interfaces with functions such as R&D/marketing/Supply chain/ Manufacturing/ Procurement and central engineering for ensuring that the Quality criteria are met when the industrialization of new products, new raw materials, new packaging and recipe changes ensuring that changes on site are controlled and managed.
•    Quality Process Engineer will need to be multi-faceted:  Able to communicate to various levels, able to understand quickly and interpret need, lead teams, drive results through others that are not direct reports.
•    Provides expertise for on site operations group during process related troubleshooting issues- hands on with production operators/quality techs.
•    Stays informed about, amongst others, relevant technology, company news and current quality and takes action if necessary. Identifies what the pertinent information is to use.
•    Develops process standardization (where applicable) and contributes to reduce variability on the different Quality processes using MSA.
•    Support Quality related  to NPI activity coordination ensure that RFT and  quality criteria are met.
•    Promotes the quality system through adhering to the elements of and being familiar with the philosophy, quality statement, quality manual, and procedures.
•    Attend and participate in plant Programs/Committees/Training as required, such as Department Safety, Plant Safety, Behavioral Safety, Housekeeping Audit Teams, ISO, Life Saving Rules or any other safety programs.
•    Participate in the Safety Journey. Adhere to the Golden Principle which is   Simply to intervene to stop work if conditions or behavior are unsafe. 
•    Promotes health, safety and environmental regulations by ensuring that standards, policies, and procedures are adhered to in compliance with corporate, federal, state, and local requirements.
•    Performs other duties as required for the success of Akzo Nobel Coatings Inc.

Job Requirements


Degree in Chemistry, chemical, or Process engineering 
3-5 years of experience as CI, Quality Process Engineering or Chemist roles experience, 2-3 years preferably in the Coatings industry
Ability to see color
Ability to utilize usual IT tools and software  ie. SAP and MSOffice 
Ability to work independently, but as part of a team
Ability to manage projects, sometimes multiple projects
Ability to communicate to employees in different business units and different levels in same business unit
Ability to use Minitab and Excel


Green Belt 
Experience with ISO 9001
Fluent in English


Level of Autonomy 

High degree of autonomy. 
Needs to review data and be a self-starter on troubleshooting and coordinating with managers. 
Know when to work with operators and when to escalate to next level.
Manage own workload and switch between projects from different departments.



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Accepting Responsibility
Acquiring Information


AkzoNobel is an equal opportunity employer. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

Requisition ID: 18108 




Nearest Major Market: Greensboro