Customer Service Officer

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Date: Aug 21, 2024

Location: Henderson, AU

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

About the Role

Are you a customer-oriented professional looking for a rewarding career? We're seeking a dedicated Customer Service Officer to join our team in Henderson, Western Australia, and to cover a staff member on leave for 7 months until March 2025. The Customer Service Representative is the primary internal contact for our customers. The position is expected to enhance the company’s reputation by providing appropriate advice and communication in a timely effective manner with customers and other personnel within various business units.

What you will do

Complete registering/ filing and archiving of documentation, while managing order receipt efficiently, prioritising timely order processing and good customer interactions and relationships.
Support the order-to-cash process with excellence in order processing.
Act as first level contact and register and process customer orders in the ERP system received via, electronic mail, phone or through other contact with the customer.
Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products) and making proposals for improvement on work processes.

What we are looking for

Proven experience in customer service or administration.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficient in computer systems and applications.
Working knowledge of SAP Saturn application – would be highly advantageous.
Knowledge of Protective Coatings or Shipping Industry – would also be highly regarded.

What's in it for me?

Competitive salary and benefits package
Enjoy the benefits of a shorter commute while still being within easy reach of Perth's vibrant city center. Our Henderson office offers a relaxed and friendly atmosphere where you can thrive professionally and personally.
No FIFO required – so be home each night
Enjoy our employee benefits on discounted private health insurance with Bupa, subsidized gym membership for your health and wellbeing, free access for you and your family on our Employee Assistance Program (EAP) and more…

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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