Customer Service Representative

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com 

Customer Service Representative – Spanish speaking 
£Competitive plus bonus & benefits
Felling, Gateshead NE10 0JY

This is a great opportunity for someone with strong customer service experience and Spanish language skills to take their career to the next level in a business that is a world expert in making coatings. Operating in over 150 countries, AkzoNobel is home to well-known brands and has been awarded Top Employer status in the UK. We are now recruiting a customer service professional to coordinate sales activities for clients of our Coatings business in Felling.

Customer Service Representative  - The Role
•    Provide a professional customer service, covering order processing, complaint registration and invoicing and any other duties required to complete the Order to Cash Process.
•    Register & process orders in the SAP system received via email, phone, or sales team.
•    Act as first level contact for customers for order receipt, quotations, general enquiries & attempting to resolve issues
•    Ensure orders are processed on time and in full and is transferred to the appropriate warehouse, transport and logistic team.
•    Ensures cooperation and fosters good relationships between customer service and field sales force regarding administration of customer orders.
•    Develop customer & product knowledge to find solutions for customer needs
•    Raise issue in delivery and/or invoice process with Customer Service Manager
•    Refers higher level of customer service complaints
•    Makes proposals for improvements to work processes to customer service manger and orders to cash development manager
•    Completes registering / filing / archiving of customer service-related documentation.
•    Adheres to all applicable corporate as well as site policies/procedures with attention to personal conduct/HS&E standards and acts in compliance with all regulations.
•    Completes all mandatory H&S and compliance internal training modules.

Customer Service Representative - About You
•    Experience in a customer service department/facing customers 
•    Fluent in Spanish
•    Strong IT literacy, especially in all Microsoft office applications excel/outlook
•    Desirable Knowledge of SAP
•    Good networking skills with all stakeholders across several internal and external functions
•    Demonstrable experience of ability to work under pressure 
•    Attention to detail and accuracy and meeting deadlines
•    Strong client-facing and communication skills
•    Problem- solving
•    Proactivity

Customer Service Representative - What Is In It For You 
We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:

•    Competitive Salary (depending on experience)
•    25 days holiday excluding bank holidays
•    Income protection
•    Staff discount at Dulux Decorator Centre stores
•    Employee Assistance Programme
•    Employee Life Assurance
•    Company pension
•    Flexible benefits scheme offering benefits including childcare vouchers, Gymflex, retail card, dental cover and more!

Customer Service Representative - How to Apply 
We have been inventing the future for more than two centuries and need people like you to be part of the team.  Apply online via the link and we will get right back to you.

We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles.

Who are AkzoNobel
Customers around the world use our trusted brands and products. Some of them are household names, including Dulux and Cuprinol, others are more specialised products, but everything we make is likely to play an essential role in your daily routine. We are experts in the proud craft of making paints and coatings, setting the standard in colour and protection since 1792. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

#LI-LB1

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 47048