Customer Service Representative

We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

For more information please visit www.akzonobel.com.

© 2023 Akzo Nobel N.V. All rights reserved.

 

Customer Service Representative 
Coatings
£Competitive salary plus benefits
Felling, Gateshead NE10 0JY

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose 
You will act as a first point of contact for customers and help the company deliver a high quality customer experience by coordinating the internal sales activities for clients of our Coatings business. This will include handling incoming orders, preparing quotations, helping with general enquiries and attempting to resolve complaints.

Job Responsibilities 
•    Manage order receipts & prioritise work to meet deadlines.
•    Coordinate processing of orders in our SAP system.
•    Collaborate with colleagues to handle & resolve customer complaints.
•    Transfer orders through to third-party warehouse/logistics distribution teams.
•    Nurture customer relationships & build an understanding of their needs to maximise sales opportunities.
•    Complete registering / filing / archiving of customer service-related documentation.
•    Provide insight & identify opportunities to improve the customer experience.

Job Requirements 
•    Experience in a customer facing role.
•    SAP experience advantageous
•    % good GCSE or equivalent passes.
•    Good at building relationships & committed to providing excellent client service.
•    Proficient user of MS Office.

What Makes You Stand Out
•    Excellent communication, networking & interpersonal skills.
•    Enjoys a collaborative working environment where supporting colleagues is key.
•    Well organised & with an eye for detail.
•    Experience of working with SAP an advantage.

What do we Offer at AkzoNobel 
We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:
•    Competitive Salary (depending on experience).
•    25 days holiday excluding bank holidays.
•    Income protection.
•    Staff discount at Dulux Decorator Centre stores.
•    Employee Assistance Programme.
•    Employee Life Assurance.
•    Company pension.
•    product discounts.
•    Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!

We have been inventing the future for more than two centuries and need people like you to be part of the team.  Apply online via the link and we will get right back to you.

We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles. 

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.