Customer Service Representative - Italian Speaking

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Date: 23 May 2024

Location: Gateshead, GB

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

 

For more information please visit www.akzonobel.com 

 

© 2024 Akzo Nobel N.V. All rights reserved.

Yacht Customer Service Representative - Italian Speaking
£Competitive salary plus benefits
Felling, Gateshead NE10 0JY

Job Purpose

You will act as a first point of contact for customers and help the company deliver a high quality customer experience by coordinating sales activities for clients of our Yacht coatings business.

Job Responsibilities

  • Manage order receipts & prioritise work to meet deadlines.
  • Coordinate processing of orders in our SAP system.
  • Managing invoicing & credit control procedures 
  • Collaborate with colleagues to handle & resolve customer complaints.
  • Transfer orders through to third-party warehouse/logistics distribution teams.
  • Nurture customer relationships & build an understanding of their needs to maximise sales opportunities.
  • Provide insight & identify opportunities to improve the customer experience.
  • Co-ordinate customer reporting & provide administrative support.

Job Requirements

  • Experience in a customer facing role
  • Native or fluent Italian & good level of English (verbal/written)
  • Good at building relationships & committed to providing excellent client service.
  • Proficient user of MS Office.

What Makes You Stand Out

  • Excellent communication, influencing & interpersonal skills.
  • Enjoys a collaborative working environment where supporting colleagues is key.
  • Well organised & with an eye for detail.
  • Experience of working with SAP an advantage.

What do we Offer at AkzoNobel

We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:

  • Competitive Salary (depending on experience)
  • 25 days holiday excluding bank holidays.
  • Income protection.
  • Staff discount at Dulux Decorator Centre stores.
  • Employee Assistance Programme.
  • Employee Life Assurance.
  • Company pension.
  • Product discounts.
  • Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!

 

We have been inventing the future for more than two centuries and need people like you to be part of the team.  Apply online via the link and we will get right back to you.

 

We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles. 

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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