Customer Service Representative

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Date: May 8, 2025

Location: Elefsis, GR

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

Job Purpose

To ensure high level of customer satisfaction and organic business growth by working as the conduit between customers, sales team and across the organization.

To this end the right candidate should collaborate with the sales team, supply chain and the customers to understand/support their needs to continuously improve service.

Key Activities

Register and confirm customer orders, until delivery through all available communications channels (phone, email, EDI, e-shop)
Collaborate daily with Logistics for on time order deliveries
Register DNs and issue invoices & relevant order documentation
Handle orders based on stock availability, following the Customer Service Supervisor’s advice on priorities
Cooperate with Logistics and supervise all necessary actions to secure the deliveries’ timely execution following all regulatory documentation and paperwork
Make proposals for improvements on work processes.
Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations.

Main educational/training qualifications

Post high-school education with focus on customer service applications and tools
MS Office very good command, being familiar with ERP systems (SAP knowledge will be considered an asset)
Fluent in English both in oral and written form

Core Competences/Skills and Professional Experience

1-3 years of experience in Customer Service ideally in B2B environment
Teamworking
Strong client-facing and communication skills
Problem- solving ability
Proactive
Self-driven
Able to build and maintain strong relationships from a remote position without direct physical interaction.
Continuous improvement mindset.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 46476

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