Internal Sales Coordinator

Job Purpose

The Internal Sales Coordinator will support sales growth in the KSA market by providing frontline customer interaction, inside‑sales support, and basic commercial activities.
This role focuses on developing strong customer engagement, supporting senior sales managers, ensuring timely follow-up on inquiries, and maintaining high-quality sales administration.
The position is designed to support Saudization efforts by developing local Saudi talent into future field sales professionals.

Main Responsibilities & Activities

Sales Support

• Conduct initial customer outreach, qualify leads, and maintain regular contact with assigned accounts.
• Prepare and send standard quotations under supervision.
• Follow up on orders, deliveries, outstanding quotations, and customer requests.
• Update CRM (Salesforce/SAP) with opportunities, activities, and customer interactions.
• Support senior reps with meeting preparation, data gathering, and quote compilation.

Customer Interaction

• Act as a first point of contact for basic customer inquiries regarding products, pricing, availability, and documentation.
• Ensure customer satisfaction by responding promptly and escalating issues when needed.
• Assist customers with product datasheets, technical literature, compliance documents, and certificates.

Inside Sales & Administrative Tasks

• Assist in price list updates and contract documentation.
• Maintain accurate customer records and ensure CRM hygiene.
• Support tender submissions by preparing basic templates or collecting required information.
• Coordinate internally with supply chain, customer service and logistics regarding delivery timelines.

Market & Competitor Awareness

• Gather customer feedback and update the sales team on market trends or competitor activities.
• Support research for potential new customers and projects in the region.

Collaboration

• Work closely with the Sales Manager and Senior Sales Representatives to achieve sales KPIs.
• Coordinate with Customer Service, Technical Service, Finance, and Supply Chain teams.

Job Requirements

• Diploma or Bachelor’s degree in Business, Marketing, Engineering, or related field.
• 0–2 years of experience in sales, customer service, or business support (preferred).
• Experience with CRM or ERP systems (SAP/Salesforce) is an advantage.
• Strong communication skills in Arabic and English.
• Customer‑focused attitude and strong interpersonal skills.
• Basic understanding of sales processes and commercial practices.
• Good knowledge of MS Office (Word, PowerPoint, Excel).
• Organizational and time management skills.
• Coachability and willingness to develop into a field sales role.
• Proactive and eager to learn.
• Team player with strong collaboration mindset.
• Ability to multitask and prioritize effectively.
• Problem‑solving mindset and ability to work under pressure.
• Professionalism and integrity.