Technical Service Business Partner - Paint and Coatings (IL/IN territory)

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Date: Sep 19, 2023

Location: Columbus, OH, US

Company: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

Illinois - Indiana Territory.

The Technical Service Business Partner (TSBP) provides a differential marketing advantage for AkzoNobel by delivering technical services to all customers within an assigned area.  They support the sales team by conducting technical reviews, product trials and providing consultative services to customers, distributors, and prospects. They also provide both technical analysis, process analysis, and recommendations where appropriate. 
This role owns the customer relationship and success of AkzoNobel at their specific location, delivering excellent on site face to face service to our customers in all product groups, by  providing Technical Service functional excellence, delivering operational improvement, driving the resale process by quantifying and communicating the value of improvements to both clients and internal sales teams. 
Enabling Key Account Manager’s and Sales Managers through proactive collection of market intelligence, both opportunities and threats, through knowledge and promotion of cross product / segment AkzoNobel offer and the quantification of value delivered.  


Key Responsibilities

  • Assist customers on best coating and painting application practices.
  • Generate and maintain accurate records and applications reports of company products. This includes day to day environmental conditions as well as surface preparation and relevant coating application information.
  • Attends scheduled inspections; verify specification and standard adherence, perform quality checks of surface preparation, and the application steps in the painting process.
  • Participates in the selling process by assisting with product trials. 
  • Monitor customers/applicators in the proper application of coatings and paint systems in accordance with company specifications.
  • When conditions are identified not within company specifications or application guidelines, advise the customer and or applicator and their immediate supervisor to acquire resolution. When conditions are not resolved to meet specification document accordingly with exception report.
  • Troubleshoot customer application issues.

Job Requirements

•    Bachelor’s degree preferred
•    3+ years experience in sales / metal coatings applications, technical sales and support
•    Strong interpersonal and written communication skills
•    Posssess an aptitude for problem solving and a drive for continuous improvement
•    Training and facilitation skills in an industrial environment
•    Proficient in basic MS Applications
•    75% travel 

Physical Requirements

Ascending, Descending and/or Balancing: (ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms).
Stooping, Kneeling, Crouching and/or Crawling.
Reaching, Handling, Fingering, and/or Feeling
Seeing: The ability to perceive the nature of objects by the eye. The important aspects of vision are: Far, Near, Depth, Color

Rewards & Benefits

  • Annual base Salary of $75,000.00 to $85,000.00
  • 15 % Bonus based on personal and corporate performance.
  • Vehicle Allowance of $650/monthly + Mileage reimbursement
  • 3 weeks’ vacation + 5 personal/Sick days + 11 paid holidays.
  • Pension Plan
  • Benefits including Drug, Medical, Life Insurance, Paramedical and more.
  • Employee Assistance Program
  • Career growth opportunities on a regional and global scale
  • Tuition Reimbursement


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Acquiring Information


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

Requisition ID: #LI-SS1

Nearest Major Market: Columbus
Nearest Secondary Market: Dublin