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Customer Service Representative

Date: Oct 14, 2021

Location: Columbus, OH, US

Company: AkzoNobel

AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

Job Purpose

 

Come join our team!


AkzoNobel Coatings Inc. has a great opportunity for a Customer Service Representative that will be located at our Columbus, Ohio.

 

Our Customer Service Representatives are the interface between AkzoNobel and the customer and provide highly professional and collaborative service.  This team member is expected to own an order from start to finish and be able to escalate concerns as required.

 

  • Order Management & Fulfillment 
  • Customer & Sales Relationship Management 
  • Coordination with Internal Resources 
  • Customer Invoicing and Dispute Resolution 
  • Health, Safety & Sustainability 

Key Accountabilities

  • Processes order receipts efficiently, prioritizing timely order processing and outstanding customer interactions and relationships. Registers and processes customer orders in the ERP system received via e-mail or through other contact methods with the customer. Ensures initial order processing and confirmation is handled correctly in full, and within 24 hours
  • Manages customer orders for assigned customers from receiving the order through shipping.
  • Maintain and communicate customer order status with customers on a daily basis.
  • Tracks status of orders and expedites through the system when necessary by coordinating with other departments.
  • Supports the order to cash process and collaborates with Accounts Receivable to resolve disputes with customers
  • Raises issues in delivery process with concerned parties and helps communicate status of resolution.
  • Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
  • Supports the training of new Customer Service team members
  • Adheres to all applicable corporate as well as site policies/procedures with regards to personal conduct/HS&E standards and acts in compliance with all regulations
  • Runs ad-hoc reports regarding customer usage and history when required
  • Delivers custom information on accounts as required

Qualifications

  • HS Diploma/GED required; Bachelor’s degree preferred 
  • 2-5 years of work experience in customer services and/or sales support preferred
  • Paints & Coatings industry or any B2B Specified Products industry Environment highly preferred
  • Proficiency in the use of SAP or similar ERP systems is a plus
  • Excellent customer service orientation, stakeholder management, communication and presentation, conflict management, commercial and business acumen, basic understanding of financial concepts related to sales and customer services
  • Positive Attitude, Strong Work Ethic, Proficient Problem-Solving Skills, Passion for Excellence

 

AkzoNobel is an equal opportunity employer. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

Requisition ID: 14546 

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Nearest Major Market: Columbus
Nearest Secondary Market: Dublin