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Technical Service Representative

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Date: May 25, 2021

Location: Chonburi, TH

Company: AkzoNobel

AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

Job Purpose

  • Conduct on-line trouble shooting and recommendation to customers.
  • Conduct lab tests as necessary to find the root cause and recommend solutions.
  • Ensure that the line parameters in using our newly developed/ modified products are observed by the customer in order to have higher possibility of success.
  • Conduct monthly line audit (or as necessary) in order to ensure that the line conditions and parameters necessary to run our products are achieved.
  • Support sales and customers by answering questions and solving problem  

Key Accountabilities

  • Delivers training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location and within the training center.
  • Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers.
  • Performs technical scans and audits at designated customers.
  • Actively participates, together and as peer to allocated Sales Representative, in key phases of the sales process to prospects.
  • Proactively prevents and solves problems of a technical nature occurring at existing customers.
  • Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
  • Develop visiting plan and submit regular monthly reports to superior in order collect all technical issues/concerns at customer sites and create preventive action.

Experience

  • BA Degree in any field
  • Hands on with 1 year experiences in packaging industry mainly B&B
  • Good problem solving and analytical skills
  • Have own driving license and able to travel within TH
  • Positive Attitude and service mind

 

#LI-YH1

#PaintYourFuture #ColorYourDream 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 10722