Customer Service Representative

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Date: Jun 2, 2026

Location: Changzhou, CN

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

Job Responsibilities

To manage order reciept efficiently, priortiseing timely order processing and good customer iteractions and relationships.tracking and timely response customer on order changes/ lead-time/ delivery requirements and etc
Set-up and maintain customer master data in system and updates by MDG system.
New Price/quotation applies and updates for ensuring order complete
Handling of customer contracts and email to relevant department to approval
Registers and processes customer orders in the SAP system received via, electronic mail, phone or through other contact with the customer.
Ensures order processing is handled correct and in full, and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor.
Acts as *** level contact with customer for answers to questions and in attempting to resolve complaints.
Makes proposals for improvements on work processes.
Completes registering / filing / archiving of customer service-related documentation.
Assures cooperation between customer service and field force regarding administration of customers’ orders. Closely cooperates with the Logistics function to maintain consistency in approach towards customer service in the organization.
Coordinate with Finance for order release on blocks (credit, payment, etc.);Coordinate with production planning for material availability to expedite
Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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