Technical Service Representative

Job Placement

This position involves travelling to customer sites mostly within in and around the Vancouver area.   The ideal Candidate would live in or close to Vancouver. In this commercial role, the job holder will work remotely from a specified territory and are not required to report to a designated AkzoNobel site.  
 

Job Purpose

The Technical Service Representative (TSR) provides a differential marketing advantage for AkzoNobel by delivering technical services to all customers within an assigned area.  They support the sales team by conducting technical reviews, product trials and providing consultative services to customers, distributors, and prospects. They also provide both technical analysis, process analysis, and recommendations where appropriate. 
 

Total Compensation

• Annual base Salary of $80,000.00 to $95,000.00
• 15% Bonus based on personal and corporate performance.
• Vehicle Allowance of $800/monthly + KM reimbursement
• 3 weeks’ vacation + 5 personal/Sick days + 2 company determined floater days.
• Pension Plan
• Benefits including Drug, Medical, Life Insurance, Paramedical (including massage) an more.
• Employee Assistance Program
• Telemedicine
• Physical Fitness Reimbursement

Key Accountabilities

• Assist and monitor customers on best coating and painting application practices in accordance with company specifications.
• Troubleshoot customer application issues.
• When conditions are identified not within company specifications or application guidelines, advise the customer and or applicator and their immediate supervisor to acquire resolution. When conditions are not resolved to meet specification document accordingly with exception report. 
• Generate and maintain accurate records and applications reports of company products. This includes day to day environmental conditions as well as surface preparation and relevant coating application information.
• Attends scheduled inspections; verify specification and standard adherence, perform quality checks of surface preparation, and the application steps in the painting process.
• Participates in the selling process by assisting with product trials. 

Job Requirements

• Knows coating application, techniques, and parameters for Marine and/or industrial Coatings (5+ years preferred)
• English: read, spoken and written
• AMPP, NACE I, Frosio Inspector III or equivalent
• Must have inspection or practical experience working with coatings in an industrial facility or setting
• Experience working in a Shipyard is preferred
• Good computer skills, well versed in Microsoft Office (Word and Excel) and is computer literate enough to navigate user friendly web-based programs.
• Must be able to travel to the USA if required.
• Must be able to pass Security Clearance per the Canadian government’s "Controlled Goods Program Security Assessment".  More information can be found on the requirements need to pass this clearance via this website:  https://www.tpsgc-pwgsc.gc.ca/pmc-cgp/enregistrement-register/pmcinscrire-cgpregister-eng.html#s10
   

Physical Requirements

• Ascending, Descending and/or Balancing such as ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like
• Balancing: maintaining body equilibrium to prevent falling when walking, standing, crouching, or running on narrow, slippery, or erratically moving surfaces.
• Crawling in and out of confined spaces may be required.
• Working with entire Arms and Hands such as Reaching Handling, Feeling, picking, pinching, lifting
• Seeing: The ability to perceive the nature of objects by the eye.