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Customer Service Representative

Date: Oct 17, 2021

Location: Burnaby, CA

Company: AkzoNobel

AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

Job Purpose

AkzoNobel Coatings' customer service representative plays a vital role in communicating with internal and external customers by using deep product and industry knowledge and experience to illustrate our brand image, as well as to provide positive experiences to all customers.

He assists AkzoNobel's customers and sales team through research, information coordination, customer order entry, claims information, short-term payment tracking, and responding to internal or external customer inquiries.

Key Accountabilities

  • Must comply with all established safety rules and procedures
  • Must demonstrate integrity in the performance of its duties in accordance with the company's code of conduct
  • Communicates with internal and external customers, which involves coordination with internal departments that may include manufacturing, purchasing, logistics, and sales.
  • Ordering and data entry
  • Order and shipping confirmations by email or fax to customers and sales representatives.
  • Research and file claims for damaged cargo with carriers and initiate cargo claims
  • Tracks outbound shipments and forwards information to customers or sales representatives
  • Retains customer contact information
  • Research on customer overdraft payments and collection of information to determine if credit is applicable
  • Focus on product/service features and benefits, indicate prices, discuss credit terms, and prepare sales order forms and/or reports.
  • Between customer price increases or adjustments
  • Generate reports as requested
  • Maintains container defaults on all clients
  • Ensures that the sales order purchase order pricing is correct and requests a revised purchase order in the event that a correction is applicable
  • Answer incoming phone calls
  • Maintains the customer hold back file

Experience

  • 2 years of experience working in a sales/customer service environment.
  • Ability to read, understand and follow safety and safety instructions
  • Be bilingual in French and English
  • Must be able to work independently
  • Ability to multitask and balance priorities
  • Ability to interact effectively with internal and external clients
  • Must have knowledge of basic computer skills and have the ability to use Excel, Word, SAP and able to adapt to software applications.
  • Must be able to use calculator, phone, keyboard and various desktop machines on a daily basis
  • Must be able to communicate in person and over the phone, enter information on the computer and read various instructions given to them.

Education

  • High school diploma completed
  • Post-secondary diploma in a relevant field.

Competencies

Accepting Direction
Accepting Responsibility
Acquiring Information

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 15049