Technical Service Representative

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Date: Dec 3, 2023

Location: Biên Hòa, VN

Company: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

Conduct on-line trouble shooting and recommendation to customers. 
Conduct lab tests as necessary to find the root cause and recommend solutions.
Ensure that the line parameters in using our newly developed/ modified products are observed by the customer in order to have higher possibility of success. 
Conduct monthly line audit (or as necessary) in order to ensure that the line conditions and parameters necessary to run our products are achieved.
Support sales and customers by answering questions and solving problem.

Key Accountabilities

Delivers training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location and within the training center.
Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers.
Performs technical scans and audits at designated customers.
Actively participates, together and as peer to allocated Sales Representative, in key phases of the sales process to prospects.
Proactively prevents and solves problems of a technical nature occurring at existing customers.
Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
Develop visiting plan and submit regular monthly reports to superior in order collect all technical issues/concerns at customer sites and create preventive action.
Synchronizes own activities with all departments using CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits, products, equipment etc.)
Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions.
Supports new product development with prototype selection advice and test market execution
Maintains allocated technical company equipment in a safe and proper manner
Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding the improvements in the approach to the marketplace.
Assists sales departments in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects.
Promotes the positive company image and develops long-term relations with customers.
Advises to the upper management on training types, recruit’s participants for the relevant technical courses and gains commitment for customer attendance.
Gets familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations.


Hands on with 1-year experience in packaging industry mainly B&B.
Good problem solving and analytical skills.
Have own driving license and able to travel within VN.
Positive Attitude and service mind.


Vocational Degree


Accepting Direction
Accepting Responsibility
Acquiring Information

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 32359 

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