Technical Service Representative (Houma, LA)

Job Purpose

The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment, and documentation in acquiring new business and in maintaining multiple existing customers.

Job Responsibilities

• Generate and maintain accurate records and application reports of company products. This includes day-to-day environmental conditions as well as surface preparation and relevant coating application information. - 20%
• Attend scheduled inspections; verify specification and standard adherence, perform quality checks of surface preparation, and the application steps in the painting process.  - 20%
• Advise customers of products and schemes based on vessel service environments and performance expectations. Proper knowledge of industry standards (i.e., SSPC, NACE ISO, Etc) and use of inspection equipment for both surface preparation and coating application operations. Proper use of required PPE. May occasionally be required to demonstrate proper use of application equipment (i.e., single-feed airless,
  Conventional and plural component). - 20%
• When conditions are identified not within company specifications or application guidelines, advise the customer and or applicator and their immediate supervisor to acquire a resolution. When conditions are not resolved to meet the specification document, according to the exception report. - 20%
• Lifts 100 pounds - 10 %
• Monitor customers/applicators in the proper application of coatings and paint systems in accordance with company specifications. - 5%
• Other duties as assigned - 5%

Level of Autonomy

Limited to customer specifications

Employee is expected to perform these company success factors independently:

• Helps the customer
• Achieves expected results on time 
• Understands the need to learn 
• Open to change and new ideas 
• Fulfils responsibilities in expected style

Job Requirements

• High school diploma required; college degree preferred.
• Minimum 5 years of technical and/or sales experience, preferably in the marine or coatings industry.
• Knowledge of marine industry terminology and practices, including vessel maintenance and repair (M&R) and new build (NB).
• Understanding of coating applications, techniques, and parameters related to marine vessels.
• Strong analytical and problem-solving skills, with the ability to interpret technical data, diagrams, and instructions.
• Effective verbal and written communication skills, including the ability to prepare business and technical reports.
• Proficiency with Microsoft Office and digital tools, including PCs, mobile devices, and software used for data collection and reporting.
• Ability to travel as required to support customers and field activities.
• Ability to work safely in marine environments, including working around water; ability to swim or willingness to learn.
• Ability to hear and respond to safety and emergency alarms and maintain awareness in high-risk environments.

Total Compensation

• The salary range for these skills is $72,000 to $85,000, plus a 15% annual bonus.
• Excellent Medical Insurance with HSA.
• Dental, Vision, Life, and AD&D benefits.
• 401 (k) retirement savings with a 6% company match.
• Generous vacation, sick, and holiday pay.
• Paid Parental leave.
• Active Diversity & Inclusion Networks.
• Career growth opportunities on a regional and global scale.
• Tuition Reimbursement.
• Monthly Automobile Allowance