Technical Service Coordinator

Job Purpose

Reporting to SEEMEA Sales Manager, the main purpose for this role will be providing technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining existing customers.

Key Accountabilities

• Manages and coordinates team of technical service representatives.
• Delivers training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location and within the training center.
• Conduct demonstrations of products and transfers the knowledge on Akzo Nobel process as well as on technical problem solving to the customers.
• Performs technical scans and audits at designated customers.
• Proactively prevents and solves problems of a technical nature occurring at existing customers.
• Maintains allocated technical company equipment in a safe and proper manner.
• Assists sales department in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects.
• Promotes the positive company image and develops long-term relations with customers.
• Advises to the upper management on training types recruits participants for the relevant technical courses and gains commitment for customer attendance.
• Gets familiar with all the applicable corporate as well as site policies/procedure with regard to personal conduct/HSE standard and acts in compliance with all their regulations.

Key Activities

HSE and Core Values:

• Responsible to comply company's ethics, HSE policy by himself and within team; abide by Company CoC.

Operational Excellence:

• Performs technical scans and audits at designated customers.
• Actively participates together with Sales Responsible in key phases of the sales process to prospects.
• Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
• Synchronizes own activities with all department using CRM, up-dates the key customers’ databases with valid, accurate and complete information (visit, products, equipment etc.).
• Cooperates with the technical team in handling complex technical issues and claims and in educating customers on solutions.
• Supports product development with prototype selection advice and test market execution.
• Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding improvements in the approach to the marketplace.
• Close cooperation and interaction with all internal functions (Quality, CS, RD&I, etc.).

Customer Management:

• Coordinate, follow and technically support to customers with priority to the most important.
• Keep customer database (CRM) updated with visit reports and new projects information.
• Regularly and pro-actively inform the Sales Responsible about required sales or technical/marketing support needed for achieving sales targets or solving commercial/technical issues at customers.
• Technically managing new product introduction and phase outs.

Job Requirements

• 3/5 years of relevant experience in paint Automotive (preferred) or other manufacturing business.
• Technical knowledge of coatings in Automotive Industry (preferred) or in other manufacturing Industry.
• Native Spanish language and fluent English (oral and written).
• Good Knowledge of SAP and MS Office systems.
• Experience in people management.
• Customer focused.
• Good communication and analytic skills.
• Basic knowledge relating to health and safety matters under the current Spanish legislation.
• Availability for frequent travels.