Purpose

Long Description

Team Leader Customer Service 

The main objective of this position will be to lead a team of 3 Customer Service Representative for the Business of Auto Interior and manage key accounts/main customers. This role will report to the Operations Manager EMEA, next job level is Auto & VR Operations Director ASC Operations Management.

About the job

• Oversee Daily Operations by ensuring all operational tasks are executed efficiently and in line with internal processes. Manage team priorities and workflows.

• Monitor Team Performance by tracking and analyzing KPIs to ensure service quality and productivity. Implement action plans to improve individual and team performance.

• Supervise Internal & External Communication by ensuring clear, consistent communication with customers, internal departments, and stakeholders. Maintain proper information flow across all channels.

• Manage Sales Order Timeline Setting deadlines and priorities to ensure timely order processing and coordinating with sales, logistics, and planning teams as needed.

• Act as First Level of Customer Escalation, Handling customer complaints or urgent requests proactively and escalating complex issues while maintaining a customer-centric approach.

• Set Clear Team Goals, Aligning team around clear objectives and key results and foster a culture of accountability and ownership.

• Identify Training Needs & Coach the Team in Assessing skills gaps and provide coaching, guidance, or training resources and supporting team members’ development and growth.

About you

• 5 years minimum experience as Customer service in industrial/automotive environment
• High level of English, German highly valued
• ERP user level (SAP)
• Experience in continuous improvement participation
• Experienced with working in multinational environment
• First experience as a team leader is valued
• Soft skills : Proactive, assertive, leadership

Compensation Data

• Cafeteria benefits (subsidized cafeteria) 
• Hybrid teleworking mode 
• Join a multinational company in full growth.
• Stable project.
• Flexible remuneration. (Transport, Mutua etc)
• Free parking.
• Professional and personal development in a dynamic environment. 
• Access to training platform.

#LI-BD1 #Hybrid