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People Services Manager

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Date: May 18, 2021

Location: Barcelona, ES

Company: AkzoNobel

AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

Job Purpose


  • Contributes to the execution of the People Services strategy and targets for the local People Services team by developing, implementing and maintaining the People Services procedures / services consistent with the People Services Service Catalogue and Customer Service Principles
  • Partner with HR Business Partners, HR Operations Managers & Advisors, and regional / local Center of Expertise teams to identify gaps and development areas, address specific HR & Business needs to ensure compliance with SLAs & quality standards
  • First point of contact for escalated cases  
  • Ensure People Services processes are compliant with local/Corporate internal control and audit requirement, as well as local Labor Law and related regulations.
  • Build the local People Services continuous improvement agenda,  define and drive opportunities to streamline processes, act as the change agent to the operations team to support the continuous business transformation and deliver operational excellence projects/programs.


Key Accountabilities


The People Services Manager is responsible for the performance and management of the local People Services team, ensuring SLA/KPI defined service delivery to management and employees of AkzoNobel.


  • Plan, coordinate and supervise activities, processes and tasks in own team and take corrective actions when needed. Lead, coach and appraise employees, and develop (the cooperation between) employees of the own team
  • Identify business needs and/or opportunities for continuous improvement on work processes, techniques and systems, formulate proposals for improvement and execute these after approval;
  • Fostering a constructive dialogue with HR Business Partners, HR Operations Managers & Advisors, and regional / local Center of Expertise to ensure customers are experiencing  “One HR” support” (Winning Together)
  • Responsible for effective set up, infrastructure and operation of Front Office, Back Office, Payroll and Time reporting in line with People Services roles and responsibilities, including amongst others a case management system, portal, customer service help desk
  • Responsible for internal and external audit on People Services’ operational processes. Ensure compliance with government regulation and compliance to global People Services standards. 
  • Develops and implements year plan and objectives for the assigned transactional team, within guidelines, (business) plans and policies. Responsible for delivering management information regarding People Services.
  • Take ownership to validate and improve People Service operational process maturity, develop new procedures & processes and handed off to appropriate People Service internal parties to  ensure service level agreements are met, including system availability, reliability and service ability.



  • Bachelor’s or Master’s degree, preferably in HR
  • 8-10 years relevant service center working experience and 3-5 years managerial experience
  • Ability to work on a strategic and tactical level
  • Knowledge and experience with HR processes is required
  • Experience with help desk technology are required
  • Experience with payroll processing
  • Excellent English written and verbal communications skills
  • Results orientation, problem solving, (project) management, customer orientation, stakeholder management
  • Aspires to a culture of service excellence to the customer, data driven
  • Excellent problem analysis judgment and able to deal with details



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 11390