Customer Demand Manager South Europe

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Date: Apr 19, 2024

Location: Barcelona, ES

Company: AkzoNobel

We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

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© 2023 Akzo Nobel N.V. All rights reserved.

Job Purpose


The purpose of the role is to lead Demand Planning activities throughout the defined region to ensure a 2-3 year demand forecast and the DMR is operating

Key interface between Commercial teams and Supply Chain

Initiate, develop and lead projects to enhance customer satisfaction

Key Accountabilities


  • “Translates” the Sales and Marketing plans into a Sales Demand Plan in the forecasting system
  • Build monthly forecast using statistical tool and additional market information, and concentrates on the 4 – 36 months period
  • Responsible for master data required to perform statistical forecasting (e.g. corrected history)
  • Looks for choosing the most adapted forecasting model per product group and customer group
  • Responsible for making sure that all sales area managers and account managers enrich the forecast in time
  • Refine forecast based on latest information on a day to day basis
  • Identify gaps between target and unconstrained demand plan
  • Supports the IBP process in cooperation with BU IBP Lead
  • Follow up the forecast accuracy and bias in order to get the required target
  • Ensure forecasts uploaded to enable MRP to execute well and correctly.
  • KPI’s driver and reporting i.e.  Forecast Accuracy, Bias, Vulnerabilities and Opportunities
  • Lead team of demand planners servicing the commercial units 


Education & Experience


  • Degree in Supply Chain, Engineering, Business Administration or Science.
  • Minimum 10-12  years working experience in Demand Planning /Demand Management
  • Analytical, can work independently
  • Business acumen, understand  requirements from internal and external customer and acts upon these
  • Stakeholder management; able to manage stakeholders in various functions and levels of the organization
  • Coordinating skills; Prioritize and coordinate different requirements to ensure customer satisfaction and solid end to end delivery
  • Excellent Communication skills; understands and speaks language of internal and external stakeholders
  • High level of Spanish & English
  • System skills: SAP, ORACLE, JDA, Excel, MS Powerpoint



At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 37983 

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