Technical Services Manager

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Date: Jan 13, 2026

Location: Bangalore, IN

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

 

For more information please visit www.akzonobel.com 

 

© 2024 Akzo Nobel N.V. All rights reserved.

Main purpose:

Provide prompt application support at customers’ end and support commercial teams to increase market share for Coil.

 

Specific tasks:

 
  • Provide high quality technical support to customers.
  • Propose and optimize new processes to improve CTS service level to customers.
  • Responsible for complaint handling cases in CRM with targeted closure rate.
  • Responsible for periodical performance measurement based on pre-defined KPI’s to initiate corrective action and improvement plans
  • Drive people development and capabilities improvement for the team.
  • Work with internal departments (RDI,CS,Sales, Plant) on issues raised by customers
  • Monthly update to internal teams on CTS work activities and gaps to close
  • Collect market insights from CTS team members for internal sharing
  • Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations.

 

 

 

Internal relations:

External relations:
  • Regional Technical Service Manager
  • Sales Representatives
  • Sales Support
  • Customer service
  • Quality
  • RDI

 

 

 

 
  • Key Accounts
  • Equipment suppliers

 

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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