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Customer Operations Manager North Europe (m/w/d)

Datum: 10.01.2022

Standort: Arnsberg, DE

Unternehmen: AkzoNobel

AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

 

BU Powder Coatings is looking for a

 

Customer Operations Manager North Europe (m/f/d)

 

As part of the BU Business Operations team you will be responsible for the management of the regional customer service operations in North Europe (Germany, Nordics, UK&I, Benelux).

Key Accountabilities


Customer Service Management
•    Ensure the daily customer service activities operate to expected standards
•    Ensure the customer operations business processes are defined, documented and understood by the teams
•    Ensure that country and customer-specific service-level agreements are in place and maintained
•    Actively participate in and support new system & tools implementations such as SAP
•    Represent the region in regional and global customer service improvement initiatives
•    Participate in the regional commercial management team, with dotted line to the Regional Commercial Director
•    Active work with other functions, e.g. supply chain management, sales, R&D, quality etc.

 

People Management
•    Management of customer service teams within North Europe including recruitment, training & development, coaching and disciplinary topics
•    Ensure job profiles are in place, setting objectives for team members, reviewing development and providing clear, open and constructive feedback on performance combined with the appropriate actions
•    Create an open environment in the team
•    Strengthen talent pipeline by developing talents, and promoting retention

Job Requirements

 

•    Minimum Bachelor Degree in a supply chain or business-related subject
•    5-8 years work experience in commercial roles, sales and customer services
•    Solid knowledge of a B2B industry environment, preferably in Paints & Coatings or Automotive industry
•    Knowledge of E-Commerce topics desirable
•    Experience in managing an international team
•    Effective project and program management skills
•    Ability to drive effective change management to build organizational capabilities
•    Strong analytical and lateral thinking skills
•    Problem solving and results orientation mindset
•    Effective, influencing communication and engagement skills with various contact groups
•    Good SAP and MS Office knowledge
•    Excellent written, presentation and verbal skills in English, further language skills e.g. in German would be a plus
•    European Business travels ~2-3 days per month average

Contact

 

If you are interested in this position please use the internal vacancy bank to send your significant job application. If there are any questions concerning this internal recruitment please don’t hesitate to contact:

 

Patricia Seifen, Talent Acquisition Partner
+49 221 99 585 326

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.