Account Manager

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Purpose of the job

The purpose of this role is to ensure that adequate resources and capability (people and processes) reside within the business to deliver on the financial and non financial targets by managing business relationships with customers / accounts (current customers and new prospects) especially strategic customers.

Key responsibilities

• Key accountabilities:
• Create and execute Account/Customer plans aligned with Regional  / Global Segment & Marketing plan  if applicable.
• Develop relevant Commercial pipeline for respective accounts.
• Deliver the agreed financial and non financial targets in line with business budgets.
• Drive innovation through customers.
• Develop and maintain contact map within each account – at all reporting level and across all functions.
• Drive Continuous Improvement across the organization to generate value to customers – Forecast, Service, capability, efficiency and productivity.
• Collaborate with cross functional teams including relevant teams at the key accounts to prioritize new developments, make plans for trials, etc.
• Provide support and leadership to sales, customer services and technical teams by showing vision, putting in resources to ensure high service levels and operational efficiency.
• Steward new business development projects for account requirements.
• Negotiate price increases with customers.

Level of autonomy

• Independently prepare sales presentations, contracts and proposals to ensure successful outcome of transactions.
• Manage negotiations to mitigate claims related to quality issues that may be for customer application or quality of our products.

Job requirements

• Knowledge & Work Experience – Paints and coatings industry, any B2B industry environment. 
• +5 years of work experience in commercial roles, sales and key account management, sales to strategic accounts
• Minimum Bachelor Degree in chemical engineering or mechanical engineering or industrial engineering. 
• Problem solving, stakeholder management, project management, decision making, creating value propositions, drive, results orientation, communication and presentation, commercial and business acumen, basic understanding of cross functional processes and financial concepts related to sales and cost to serve

AkzoNobel is an equal opportunity employer. We are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason, we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

To access our Transparency in Coverage health plan data, click here.

Requisition ID: 28323