Customer Service Representative

International Färg AB is a global world leading protective coatings company. At our site in just outside Gothenburg in Sweden we have sales- and marketing offices for our three business segments: Marine & Protective Coatings, Yacht and Powder Coatings. Our site also manufactures protective coatings for bridges, wind turbines, sport arenas and more. International Färg AB is part of the AkzoNobel group of companies since 1998.  On the site we are about 140 dedicated employees from more than 28 different nationalities. 

Are you passionate about customer service? Are you solution-oriented and do you enjoy being a part of a team? Do you want to work in a global company that is very present in the Nordic region in several business areas? We're currently looking for a Finnish-speaking Customer Service Representative to join our dynamic team!
  
What can AkzoNobel offer you?
At AkzoNobel you are met by a warm and welcoming atmosphere. We work together with a focus on innovation and sustainability, to be the leader in our industry. Diversity enriches our workplaces, and we work actively together with our employees to make them thrive and develop. We work strategically to become a better employer. This has resulted in that we have been appointed one of Sweden's Karriärföretag and received Top Employer certification 2024. We offer you an international working environment where you take on rewarding and challenging tasks that broaden your horizon and develop you in your role. You will work with competent and like-minded colleagues who share your attitude and enthusiasm. Welcome!

What will you do? 
In the role of Customer Service Representative for International Färg, you will together with your nine colleagues, always ensure to maintain excellent service to our customers in Marine and Protective Coatings for the Nordic region. Your main tasks are: 

•    Where appropriate contact agents and make necessary arrangements for delivery to an agent or direct to customers

•    Obtains adequate customer and product knowledge to find solutions for customer needs 

•    Completes registering / filing / archiving of customer service-related documentation

•    Assures cooperation between customer service and field sales force regarding administration of customers’ orders. 

•    Closely cooperates with the logistics function to maintain consistency in approach towards customer service in the organization.

•    Adheres to all applicable corporate as well as site policies/procedures regarding personal conduct/HS&E standards and acts in compliance with all regulations

•    To have daily contacts with stakeholders and colleagues in various functions in Europe. To ensure we fulfill our customer orders, on time and in full

The position is a temporary role for a duration of 6 months, based at our site just outside Gothenburg. You will report to the Customer Service Manager Nordics
  
Who are you? 
As a person, you like to be in a supportive role where you act as the first contact for our customers to manage various questions. You are a social and service-minded person who always puts the customer in focus. We also believe that you are solution-oriented, patient and have the ability to prioritize among your tasks. You have a flexible attitude to your work and enjoy working in teams. You are also used to work on many topics at the same time. 

Requirements:

•    Fluent in spoken and written Finnish, Swedish, and English, as this is our corporate language.
•    Strong computer skills in, SAP, MS Office, Teams, and Excel, among other software platforms.  

Your application 
At AkzoNobel we are very committed to ensuring an inclusive and respectful workplace where all employees can be their best selves. We strive to embrace diversity, tolerance and respect. Our recruitment process plays a major role in this journey as it lays the foundation for a diverse work environment. In our organization, all qualified applicants are treated from an equal perspective regardless of ethnic origin, religion, gender, gender identity, sexual orientation, age or disability.

For additional information about the vacancy please contact Martin Elm, Customer Service and Sales Excellence Manager Nordics and Baltics, martin.elm@akzonobel.com

For the information about the recruitment process, please contact Elin Incegül, TA Partner, elin.incegul@akzonobel.com