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Customer Demand Manager

Date: Oct 17, 2021

Location: Amsterdam, NL

Company: AkzoNobel

AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

Purpose of the job

•    Lead Demand Planning activities throughout the defined region to ensure a 2-3 year demand forecast and the DMR is operating
•    Key interface between Commercial teams and Supply Chain
•    Initiate, develop and lead projects to enhance customer satisfaction 
•    Work closely with country and/or regional business managers as well as cluster supply chain teams both inside and outside of region to ensure undisrupted supply to customers and markets.
•    Assist in deployment of all regional Demand Planning initiatives
•    Assist in deployment of the IBP process, coordinating program and resource availability, in particular driving the regional Demand Management review 
•    Actively participates in ALPS Plan initiatives, in particular driving ALPS IBP, Demand Planning processes to improve forecasting accuracy.
•    Feedback business or market logistics and planning demands and requirements, and channels to both regional supply chain expert functions or Hub/Cluster Managers
•    Customer segmentation and replenishment models including agreeing required service levels
•    Leads investigations into complaints related to customer satisfaction

Key Responsibilities

•    “Translates” the Sales and Marketing plans into a Sales Demand Plan in the forecasting system
•    Build monthly forecast using statistical tool and additional market information, and concentrates on the 4 – 36 months period
•    Responsible for master data required to perform statistical forecasting (e.g. corrected history)
•    Looks for choosing the most adapted forecasting model per product group and customer group
•    Responsible for making sure that all sales area managers and account managers enrich the forecast in time
•    Refine forecast based on latest information on a day to day basis 
•    Identify gaps between target and unconstrained demand plan
•    Supports the IBP process in cooperation with BU IBP Lead 
•    Follow up the forecast accuracy and bias in order to get the required target
•    Supports the improvement of the forecasting system
•    Ensure forecasts uploaded to enable MRP to execute well and correctly. 
•    KPI’s driver and reporting i.e.  Forecast Accuracy, Bias, Vulnerabilities and Opportunities
•    Initiate, develop and lead projects to enhance customer satisfaction 
•    Lead team of demand planners servicing the commercial units (if applicable)
•    Ensure creation of high quality demand plans and ensure adequate forecasting accuracy

What do you bring? (job requirements)

•    Degree in Supply Chain, Engineering, Business Administration or Science. 
•    Minimum 5-7 years working experience in Demand Planning /Demand Management
•    Analytical, can work independently, excellent communication skills & inter-personal skills.
•    Business acumen, understand  requirements from internal and external customer and acts upon these
•    Stakeholder management; able to manage stakeholders in various functions and levels of the organization
•    Coordinating skills; Prioritize and coordinate different requirements to ensure customer satisfaction and solid end to end delivery
•    Communication skills; understands and speaks language of internal and external stakeholders
•    Language requirements: local language and excellent English skills
•    System skills: Familiar with ERP systems: SAP, ORACLE, JDA, Excel, MS Powerpoint
•    APICS Certified within the last two years 

Become part of an outstanding company

AkzoNobel is consistently rated as one of the top employers in The Netherlands. You will join a company that is committed to achieving real sustainability. At a personal level you will also benefit from:
•    a competitive salary with an above average number of annual holidays;
•    participation in the AkzoNobel pension plan; 
•    travel expenses to and from work
•    opportunities for education that will help you to grow beyond this role

More information and how to apply

We welcome your online application via https://www.akzonobel.com/en/careers. Only online applications including resume and cover letter will be considered. If applicable, it is essential that you have a visa that allows you to work in the Netherlands. If you have any questions, please contact Tim Laan, Talent Acquisition Partner, +31 880 030 731, option 2. Or send an email to TalentResourcing.NL@akzonobel.com.

The recruitment process includes a selection of the best applications received through the system, interview rounds and further steps. An online assessment might be part of the selection process. 

An employment screening may be part of the selection process. 


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Acquiring Information


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 13002