Store Support Advisor

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com 

© 2024 Akzo Nobel N.V. All rights reserved.

 

Customer Service Advisor
Altrincham WA14 5PG
£Competitive

We encourage you to apply if you have relevant experience and expertise for this role, even if you don’t meet all the criteria listed in the job description.

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose 
You will help the company to deliver a high-quality service experience by providing superior levels of support to our customers and our network of Dulux Decorator Centre store colleagues across a wide variety of operational, commercial and sales related activities via multiple contact channels (phone, email, live chat). This could include; assisting a customer with our website, escalating an IT issue, and much more.

Job Responsibilities 
•    Take ownership of customer/store requests/queries.
•    Ensure timely resolution/action in-line with agreed service. levels & providing timely resolution to the originator.
•    Liaise with stakeholders to deliver on customer’s expectations.
•    Identify opportunities for an improved first time / self-serve solution.
•    Update & maintain records.
•    Promote our products & services to maximise sales.

Job Requirements 
•    GCSE’s in Math’s & English or equivalent - Grade C or above / Equivalent NVQ.
•    Experience in a customer service telephone-based environment. 
•    Knowledge of IT applications – Microsoft Office Suite (Access, Excel)
•    Excellent administration experience.

What Makes You Stand Out
•    Strong communication, organisational & interpersonal skills.
•    Used to handling & resolving customer complaints.
•    Eye for detail & good at meeting deadlines.
•    Committed to a collaborative working environment where supporting colleagues is key.

What do we Offer at AkzoNobel 
We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:
•    Competitive Salary (depending on experience).
•    25 days holiday excluding bank holidays.
•    Income protection.
•    Staff discount at Dulux Decorator Centre stores.
•    Employee Assistance Programme.
•    Employee Life Assurance.
•    Company pension.
•    product discounts.
•    Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!

We have been inventing the future for more than two centuries and need people like you to be part of the team.  Apply online via the link and we will get right back to you.

We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles. 

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason, we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

#LI-LB1

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 46289